Angkor Times Latest Questions

Angkor Times
Angkor TimesExperienced
Asked: December 30, 2025In:

AI Powered Startups Accelerate Revenue Growth in Cambodia Cambodian startups and local digital applications that integrate AI powered features are experiencing a sharp rise in revenue as the country’s digital economy enters a phase of exceptional expansion, reflecting growing confidence ...Read more

AI Powered Startups Accelerate Revenue Growth in Cambodia

Cambodian startups and local digital applications that integrate AI powered features are experiencing a sharp rise in revenue as the country’s digital economy enters a phase of exceptional expansion, reflecting growing confidence among consumers and businesses in intelligent technologies that enhance efficiency, personalization, and decision making across multiple sectors.

Strong Market Momentum Driven by Regional Digital Transformation

Cambodia’s artificial intelligence market is gaining notable traction, with local startups reporting strong financial performance as AI adoption deepens nationwide, according to the ‘e Conomy SEA 2025’ report jointly compiled by Google, Temasek and Bain and Company, which positions Cambodia as an emerging contributor to Southeast Asia’s rapidly evolving digital ecosystem.

Revenue Growth Signals Cambodia’s Rising Digital Role

The report highlights that Cambodian startups offering AI powered features recorded an 86 percent increase in revenue between the first half of 2024 and the first half of 2025, underscoring how the country is transitioning from early adoption to tangible commercial returns within the broader ASEAN digital economy.

Next Wave ASEAN Markets Gain Investor Attention

Cambodia is classified among the region’s next wave ASEAN markets, defined by relatively low user penetration but rapidly increasing AI related revenues, a combination that signals strong upside potential as digital infrastructure improves and consumer familiarity with advanced technologies continues to expand.

High Awareness and Daily Use Among Cambodian Consumers

Survey data from the report shows widespread awareness and frequent use of AI tools in Cambodia, with 82 percent of respondents stating they had learned about AI through multiple channels and 75 percent reporting daily interaction with AI features, demonstrating how quickly intelligent tools are becoming embedded in everyday digital behavior.

Chatbots and Decision Support Drive Practical Adoption

More than one third of users, representing 38 percent of respondents, regularly converse with AI chatbots to ask questions or seek information, while 47 percent expect AI to help them make decisions faster and with less mental effort, highlighting the growing perception of AI as a practical productivity enhancer rather than a novelty.

What Motivates Users to Pay for AI Features

Key motivations for adopting or paying for AI powered services include saving time on research and product comparisons, receiving more personalized recommendations, and benefiting from improved security and fraud protection, all of which directly align with consumer priorities in an increasingly digital marketplace.

Regional Digital Economy Growth Reinforces Local Gains

Cambodia’s AI performance mirrors broader Southeast Asia trends, with the regional digital economy projected to surpass 300 billion dollars in gross merchandise value, supported by steady year on year growth of around 15 percent driven by deeper digital participation and new monetization strategies such as tiered services and diversified revenue streams.

AI Reshapes How Consumers Discover and Buy

The report notes that traditional linear search journeys are being replaced by dynamic AI powered discovery processes, as consumers rely on enhanced search tools and multimodal inputs to handle complex queries, compelling businesses to rethink how they guide customers from initial interest to final purchase.

Trust and Regulation Remain Key Challenges

Despite strong enthusiasm for AI, consumer trust remains a critical hurdle, with users cautious about allowing AI to manage high impact decisions due to privacy, data security, and reliability concerns, prompting the report to stress the importance of transparency, user control, and trustworthy system design.

A Decade of Digital Expansion Sets the Stage for the Future

Over the past decade, Southeast Asia’s digital economy has grown from about 40 billion dollars in gross merchandise value to more than 300 billion dollars in 2025, with a decisive shift toward monetization since 2024 expected to push digital economy revenue to 135 billion dollars, an eleven fold increase despite challenges such as the pandemic and inflation.

Conclusion

Cambodia’s rapid AI driven revenue growth reflects a broader transformation underway in the country’s digital economy, where rising consumer awareness, practical use cases, and regional momentum are converging to create new opportunities, and while trust and regulatory clarity remain essential priorities, the trajectory suggests that AI powered innovation will play an increasingly central role in shaping Cambodia’s economic future.

Read less
Angkor Times
Angkor TimesExperienced
Asked: December 24, 2025In: , ,

TRC Introduces a 180 Day Window to Reclaim Expired Phone Numbers The Telecommunications Regulator of Cambodia has announced a consumer friendly reform that allows mobile phone users to reclaim expired numbers within 180 days simply by topping up their account, ...Read more

TRC Introduces a 180 Day Window to Reclaim Expired Phone Numbers

The Telecommunications Regulator of Cambodia has announced a consumer friendly reform that allows mobile phone users to reclaim expired numbers within 180 days simply by topping up their account, without any requirement to re register. According to the December 22 statement, this measure will take effect from January 1, 2026 and is designed to ensure more effective use of mobile services while protecting consumer interests across the country.

Can I Reclaim an Expired Phone Number in Cambodia Within 180 Days?

Simple Reactivation Without Re Registration

Under the new requirement, any mobile number whose main account balance has expired for no more than 180 days can be reactivated through a standard recharge. Users will not need to visit a service provider’s branch or submit identification again. This approach removes administrative barriers and gives subscribers greater flexibility, particularly those who use multiple SIM cards or travel frequently.

Balance Protection and Mandatory User Notifications

The TRC has also instructed mobile operators to retain any remaining account balance for up to 180 days after service expiry. If the user tops up within this period, the last remaining balance must be fully restored. The regulator emphasized consumer communication, stating, “Before the 180-day retention period expires, mobile operators must remind users via Short Message Service (SMS) at least twice, as well as through the operator’s mobile application. These reminders must be sent at appropriate intervals to inform users of the final termination date and the opportunity to recover their remaining balance through a top-up,” it said.

Addressing Longstanding Complaints Over Premium Numbers

In the past, many subscribers, especially owners of premium or attractive phone numbers, reported sudden disconnections without adequate notice, often due to short top up deadlines. Once disconnected, these numbers were sometimes resold at high prices to new customers. The new TRC directive directly addresses these concerns by ensuring transparency, advance warnings, and fair treatment of number ownership.

Stronger SIM Registration Rules for Sector Order and Security

Alongside the reactivation policy, Minister of Posts and Telecommunications Chea Vandeth has reinforced a six month initiative to eliminate unregistered SIM cards or those registered under another person’s name. The goal is to strengthen order within the telecommunications sector and enhance national security by preventing misuse of SIM cards without valid identification. Speaking at the Digital Government Forum 2025 in early December, Vandeth warned that some operators are still distributing SIM cards without proper ID checks and confirmed that by June 2026, improperly registered SIM cards will be deactivated.

Conclusion

The TRC’s 180 day phone number reactivation policy marks a significant step toward stronger consumer protection and greater accountability among mobile operators in Cambodia. By combining balance retention, mandatory user notifications, and stricter SIM registration enforcement, the regulator is addressing long standing public complaints while supporting a more secure and orderly telecommunications environment. For mobile users, the message is clear awareness and timely top ups now come with stronger rights and clearer safeguards.

Read less
Angkor Times
Angkor TimesExperienced
Asked: January 1, 2026In:

Smart Axiata Launches Cambodia 5G Era in Partnership With Government In close coordination with the Ministry of Posts and Telecommunications, Smart Axiata has officially launched Cambodia’s first nationwide fifth generation mobile network, marking a decisive milestone in the country’s digital ...Read more

Smart Axiata Launches Cambodia 5G Era in Partnership With Government

In close coordination with the Ministry of Posts and Telecommunications, Smart Axiata has officially launched Cambodia’s first nationwide fifth generation mobile network, marking a decisive milestone in the country’s digital transformation journey. The launch signals Cambodia’s readiness to embrace next generation connectivity and positions the nation to unlock new opportunities for social progress, economic resilience, and digital inclusion. More than a symbolic upgrade, the rollout reflects a shared commitment between the private sector and government to build a future ready digital ecosystem that benefits individuals, families, enterprises, and communities across the country.

Smart Axiata Launches Cambodia 5G Era in Partnership With Government
Smart Axiata Launches Cambodia 5G Era in Partnership With Government

5G as a Catalyst for Inclusive Digital Lifestyles

Rather than focusing solely on technical performance, Smart Axiata frames 5G as an enabler of everyday digital life. The technology enhances how Cambodians connect, learn, work, and entertain themselves by delivering smoother video calls, more reliable streaming, faster downloads, and stable connectivity for online education, remote work, and digital entertainment. By improving the quality and reliability of digital access, 5G supports more connected households and contributes to a higher standard of living while helping bridge gaps in digital participation.

Phased Rollout Strategy Starting From Urban Centers

The introduction of Smart 5G begins in Phnom Penh and Kandal, supported by more than 283 installed network sites, with gradual expansion planned for other strategic provinces. This phased deployment reflects a long term and responsible rollout strategy designed to ensure service quality and network reliability as coverage expands. Customers are encouraged to check availability through the SmartNas App, which provides real time coverage information and allows users to verify device, SIM, and overall 5G compatibility for a seamless transition to the new network experience.

A Brand Identity That Reflects Limitless Possibility

The newly introduced Smart 5G logo draws inspiration from the infinity symbol, representing continuous progress and boundless opportunity. The visual identity reinforces the idea that 5G is not simply a faster network but a platform for innovation, creativity, and richer digital experiences. It reflects Smart Axiata’s vision of empowering every Cambodian to participate in and benefit from the evolving digital economy.

Empowering Businesses and the Digital Economy

For businesses, entrepreneurs, and startups, Smart 5G opens the door to more agile and competitive operations. Faster speeds and lower latency support MSMEs expanding online, freelancers serving international clients, and digital startups scaling innovative services. Enhanced connectivity enables smarter workflows, broader market reach, and more effective participation in Cambodia’s growing digital economy, reinforcing the role of connectivity as a core business enabler rather than a utility.

Incentivizing Adoption With a 50 Percent Bonus Data Offer

To accelerate adoption and encourage hands on experience, Smart Axiata is offering a 50 percent bonus data promotion for eligible customers from 1 January to 31 March 2026. Users with a 5G compatible device and an active Smart plan can access 5G services without changing their SIM card. The bonus data, available with selected plan subscriptions or renewals, is dedicated exclusively to Smart 5G usage, allowing customers to fully explore next generation digital experiences across work, learning, gaming, and entertainment.

Leadership Perspective on Cambodia Digital Readiness

“5G is a crucial step in preparing Cambodia for the future digital economy—it is not just about faster speeds,” said Ritesh Kumar Singh, CEO of Smart Axiata. “What matters most to us is seeing every Cambodian truly utilize and maximize the benefits of 5G, whether to power innovation, support businesses, or enhance everyday digital lifestyles. Our rollout will be phased and responsible, expanding gradually to ensure reliable, nationwide coverage that meets the needs of people, families, and businesses across the country.” His remarks underscore Smart Axiata’s emphasis on meaningful adoption and sustainable network development.

Extending 5G Impact Beyond Mobile Connectivity

Beyond personal use, Smart 5G is positioned as a foundation for enterprise and industrial transformation. High speed connectivity and low latency enable advanced applications such as real time data analytics, automation, and remote monitoring. Manufacturing firms can transition toward smart factory models using IoT driven predictive maintenance, while logistics and distribution companies can optimize fleet management and supply chains through real time tracking and automated systems, strengthening productivity across key sectors of Cambodia’s economy.

Smart Axiata Role in National Digital Transformation

With the launch of 5G, Smart Axiata reinforces its position as a strategic partner in Cambodia’s digital development. Working closely with regulators, industry partners, and communities, the company aims to ensure that 5G adoption is inclusive, transparent, and future oriented. Backed by Axiata Group Berhad and supported by regional expertise and global standards, Smart Axiata continues to invest in network excellence while contributing to long term economic and digital progress for the Kingdom.

Conclusion

The introduction of Smart 5G marks more than a technological milestone for Cambodia. It represents a forward looking commitment to inclusive growth, digital empowerment, and economic modernization. By focusing on people, businesses, and long term national readiness, Smart Axiata’s 5G rollout lays a strong foundation for Cambodia’s next chapter of digital growth, where connectivity becomes a powerful driver of opportunity, innovation, and shared prosperity.

Read less
Angkor Times
Angkor TimesExperienced
Asked: April 13, 2026In: ,

The National Bank of Cambodia has stepped in once again to address the ongoing case involving Huione Pay Plc, urging remaining creditors to pursue formal legal action through the courts. The move follows a recent gathering of around 200 individuals ...Read more

The National Bank of Cambodia has stepped in once again to address the ongoing case involving Huione Pay Plc, urging remaining creditors to pursue formal legal action through the courts. The move follows a recent gathering of around 200 individuals outside the central bank’s headquarters in Phnom Penh, where they claimed they were still owed money. Reaffirming its position, the central bank made it clear that resolving such disputes requires judicial intervention in line with existing laws, rather than public demonstrations or informal claims.

Warning Over Cryptocurrency Risks

Alongside its guidance to creditors, the central bank renewed its warning about the risks tied to crypto assets. Officials highlighted that cryptocurrencies can expose individuals to significant financial losses and legal complications, particularly given their association with illicit activities in some cases. The message was direct and timely, as more people in Cambodia explore digital assets without fully understanding the risks. Authorities are urging the public to approach cryptocurrency transactions with caution and awareness.

Licensing Limits and Regulatory Action

According to the central bank, Huione Pay was originally licensed on July 16, 2018, as a payment service provider. However, this license did not allow the company to accept deposits or provide loans like a commercial bank. Following inspections, regulators found that the company’s operations did not comply with the required legal and regulatory framework. As a result, its license was officially revoked on September 25, 2024, marking a critical turning point in the case.

Liquidation Process and Ongoing Claims

After the license was revoked, liquidation procedures were carried out by auditing firm Rich & Partners, which issued public notices in January 2025 inviting creditors to submit claims. The company was later removed from the commercial register on June 19. Despite these steps, many individuals have continued to seek repayment. To address this, the central bank opened a verification process in December 2025, allowing affected individuals to submit documents and confirm their claims. In total, 1,297 individuals registered claims worth about 31 million US dollars, along with an additional 20 million US dollars in Tether.

The central bank conducted a detailed review of all submitted claims, working closely with key institutions such as the Ministry of Justice, the Ministry of Economy and Finance, the Ministry of Interior, and the Commission for Combating Online Scams. However, the findings revealed that the documents provided did not offer sufficient legal proof to establish ownership of the debts. In a letter dated March 24, 2026, the central bank informed claimants that while their concerns were acknowledged, the appropriate path forward remains through the courts, where claims can be properly evaluated under Cambodian law.

Conclusion

The Huione Pay case highlights the importance of regulatory clarity, legal processes, and financial awareness in a rapidly evolving economic landscape. While affected creditors continue to seek resolution, the central bank’s message is clear that the courts are the proper channel for settling disputes. At the same time, its warning on cryptocurrency risks serves as a broader reminder for the public to stay informed and cautious when dealing with emerging financial technologies.

Read less
Angkor Times
Angkor TimesExperienced
Asked: March 10, 2025In: ,

The Current State of Cambodia’s Microfinance Sector in 2025! As of early 2025, Cambodia’s microfinance sector is undergoing significant reforms to promote responsible lending and enhance consumer protection. The sector, which has played a crucial role in financial inclusion and ...Read more

The Current State of Cambodia’s Microfinance Sector in 2025!

As of early 2025, Cambodia’s microfinance sector is undergoing significant reforms to promote responsible lending and enhance consumer protection. The sector, which has played a crucial role in financial inclusion and poverty reduction, faces challenges such as over-indebtedness and the need for stricter regulatory oversight. In response, the National Bank of Cambodia (NBC) and the United Nations (UN) have taken proactive steps to address these concerns.

Ongoing Reforms and Key Developments

In November 2023, the NBC and the UN launched a multi-stakeholder consultation process to review the rapid expansion of the microfinance sector. This initiative was primarily focused on addressing the growing concerns of excessive debt burdens among borrowers and ensuring that financial institutions adopt responsible lending practices. The consultation process resulted in a structured roadmap for reform, emphasizing sustainability and financial inclusion.

By January 2025, a second high-level dialogue was convened to assess the progress of these reforms. Among the 22 priority actions identified, four have been fully implemented, fifteen are in progress, and three are in the initial stages. These efforts aim to create a more stable and consumer-friendly financial environment. Some of the primary areas of focus include:

  • Regulation and Supervision: Strengthening the supervisory framework to ensure that microfinance institutions (MFIs) comply with responsible lending practices. Stricter guidelines have been introduced to monitor loan disbursement and prevent predatory lending.
  • Borrower Assistance: Implementing measures to educate borrowers on financial products and improve their ability to manage debt responsibly. Financial literacy programs are being expanded to rural areas where access to financial education has traditionally been limited.
  • Technological Advancements: Encouraging the adoption of digital financial services to enhance efficiency and accessibility. Mobile banking and fintech solutions are being leveraged to extend financial services to underserved populations.
  • Informal Lending Regulation: Addressing the risks associated with informal lending practices by strengthening the role of local authorities in financial management. Many borrowers have been vulnerable to unregulated lenders, leading to higher debt risks.
  • Agricultural Risk Insurance: Exploring insurance solutions tailored for communities dependent on agriculture. Given the impact of climate change on farming, there is an increasing need for financial products that safeguard rural livelihoods against unpredictable losses.

Strengthening Financial Inclusion

Beyond regulatory improvements, partnerships within the sector are playing a vital role in ensuring sustainable financial inclusion. The Cambodia Microfinance Association (CMA) and the Cambodia Credit Guarantee Corporation (CGCC) have signed a Memorandum of Understanding (MoU) to bolster support for micro, small, and medium enterprises (MSMEs). This collaboration aims to:

  • Enhance capacity-building programs for small business owners.
  • Expand access to digital financial services, making transactions more convenient and transparent.
  • Strengthen financial literacy initiatives, ensuring that business owners and individuals make informed financial decisions.

The Road Ahead

Despite the challenges, Cambodia’s microfinance sector remains an essential pillar of the country’s financial ecosystem. The ongoing reforms reflect a commitment to balancing financial growth with consumer protection. By fostering a more responsible and inclusive financial environment, Cambodia aims to ensure that microfinance continues to contribute positively to economic development while safeguarding the interests of borrowers.

As regulatory measures take effect and financial institutions align with responsible lending practices, the sector is expected to become more resilient and sustainable. These efforts will not only protect borrowers from excessive debt but also empower them to use financial services as a tool for economic advancement. The success of these reforms will depend on continued collaboration between regulators, financial institutions, and development partners, ensuring that Cambodia’s microfinance sector remains a force for positive economic change.

Conclusion

Cambodia’s microfinance sector is at a crucial turning point in 2025. While the industry has been instrumental in providing financial access to underserved communities, the challenges of over-indebtedness and regulatory gaps have necessitated bold reforms. The initiatives led by the NBC, UN, CMA, and CGCC highlight a collective effort to reshape the sector into a more responsible and consumer-friendly system.

Looking forward, the effectiveness of these reforms will be determined by how well they are implemented and embraced by all stakeholders. Strengthening financial literacy, leveraging technology, and improving supervision will be key to ensuring a robust and sustainable microfinance ecosystem. If these measures succeed, Cambodia will not only protect its borrowers but also establish a stronger foundation for economic growth and financial inclusion in the years to come.

Ultimately, the transformation of Cambodia’s microfinance sector is about striking a balance—ensuring that financial institutions can continue to grow while prioritizing the well-being of the people they serve. With ongoing reforms and collaborative efforts, the sector is on a path to becoming more transparent, ethical, and beneficial for all involved.

Read less